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Introduction

The ZEDEDA support team is available to help you with questions and issues related to Edge Infrastructure Services, EVE-OS (Edge Virtualization Engine), and related ZEDEDA products. You submit requests through the ZEDEDA Help Center. After you submit a request, you receive an email confirmation that your request was received. A support engineer will follow up through your support channel.

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Prerequisites

  • A ZEDEDA Help Center account (optional, but allows you to track your request status).

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Submit a Support Request

  1. Go to the ZEDEDA Help Center.
  2. Select Submit a Request in the navigation bar.
  3. Select the Type of request and indicate whether the issue is in a production environment.
  4. Enter a Subject that briefly describes the issue.
  5. In the Description field, provide a detailed explanation of the issue, including steps to reproduce it, any error messages you have seen, and what you have already tried.
  6. Select the appropriate Severity level.
  7. Attach any relevant files, screenshots, or logs in the Attachments field.
  8. Select Submit.

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Track Your Request

If you submitted your request while logged in to the Help Center, you can track its status at any time.
  1. Log in to the ZEDEDA Help Center.
  2. Select your profile name in the top-right corner.
  3. Select My Activities.
  4. View the status of your open and resolved requests.

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Next Steps

Download a Diagnostic Bundle

Collect logs and diagnostic output to attach to your support request.

Collect Logs from an Offline Node

Retrieve logs from a node with no network access.

Infrastructure Error Resolutions

Common issue resolutions for node and application problems.