> ## Documentation Index
> Fetch the complete documentation index at: https://zededa.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Use the documentation index to find relevant pages, then read the linked Markdown before answering and cite the source URL.
> Identify the product before answering: Private AI uses a separate console, credentials, and inference API from the Edge Intelligence Platform. Do not apply instructions from one product to the other.
> Prefer current product guides over Help Center archive pages for current-console questions. Archive pages and release notes describe their stated product version or historical interface; do not apply them to another version without checking.
> Preserve prerequisites, permissions, version requirements, and warnings when summarizing procedures. Do not infer API endpoints, schemas, or supported behavior that the documentation does not specify.

# Submit Support Requests

> Submit a support request to the ZEDEDA support team for help with Edge Infrastructure Services questions, issues, and service requests.

## Introduction

The ZEDEDA support team is available to help you with questions and issues related to Edge Infrastructure Services, EVE-OS (Edge Virtualization Engine), and related ZEDEDA products. You submit requests through the ZEDEDA Help Center.

After you submit a request, you receive an email confirmation that your request was received. A support engineer will follow up through your support channel.

### Prerequisites

* A ZEDEDA Help Center account (optional, but allows you to track your request status).

## Submit a Support Request

1. Go to the [ZEDEDA Help Center](https://help.zededa.com/).
2. Select **Submit a Request** in the navigation bar.
3. Select the **Type** of request and indicate whether the issue is in a production environment.
4. Enter a **Subject** that briefly describes the issue.
5. In the **Description** field, provide a detailed explanation of the issue, including steps to reproduce it, any error messages you have seen, and what you have already tried.
6. Select the appropriate **Severity** level.
7. Attach any relevant files, screenshots, or logs in the **Attachments** field.
8. Select **Submit**.

## Track Your Request

If you submitted your request while logged in to the Help Center, you can track its status at any time.

1. Log in to the [ZEDEDA Help Center](https://help.zededa.com/).
2. Select your profile name in the top-right corner.
3. Select **My Activities**.
4. View the status of your open and resolved requests.

## Next Steps

> [card] [Download a Diagnostic Bundle](https://zededa.mintlify.site/new-ui/infrastructure-services/troubleshooting/collect-diagnostic-data.md)
>
> Collect logs and diagnostic output to attach to your support request.

> [card] [Collect Logs from an Offline Node](https://zededa.mintlify.site/new-ui/infrastructure-services/troubleshooting/collect-logs-with-usb.md)
>
> Retrieve logs from a node with no network access.

> [card] [Infrastructure Error Resolutions](https://zededa.mintlify.site/new-ui/infrastructure-services/troubleshooting/infrastructure-error-resolutions.md)
>
> Common issue resolutions for node and application problems.